Spring on the Go – Frequently Asked
Questions
What is Spring on the Go?
Spring on the Go is a modern, online-first
grocery store designed to meet your weekly needs with ease. Whether you're looking
for farm-fresh fruits and vegetables, ready-to-eat meals, pantry staples,
cleaning products, or personal care items, we’ve got you covered. Our mission
is to simplify your life by bringing the market to your doorstep — no queues,
no stress, just a seamless shopping experience from your phone or laptop.
Where do you deliver?
We currently deliver across Nairobi — from
the city centre to surrounding neighbourhoods and suburbs. Whether you're in
Westlands, Kilimani, Kileleshwa, Parklands, Karen, Lavington, Runda, or South
B, we’ll get your order to you. If you’re unsure whether we deliver to your
specific area, you can always check at checkout or message us directly.
What are your delivery timelines?
We know timing is everything — especially
when it comes to essentials.
Here’s how it works:
- Same-day delivery: Available for orders placed before 7:00 PM
- Next-day delivery: For all orders placed after 7:00 PM
We deliver seven days a week, including weekends and most public holidays,
because life (and cravings) doesn’t stop.
What is the minimum order value?
Our minimum order is KES 2,000. We do this
to make logistics smoother and more efficient for both you and us. Plus, it
ensures you're getting great value by consolidating your weekly essentials into
one delivery.
Do you charge for delivery?
Yes, but we try to keep it simple and
affordable:
- Orders above KES 5,000 qualify for free delivery.
- Orders below KES 5,000 incur a small delivery fee of 99 Ksh that will be clearly indicated at checkout.
We’re committed to transparency — no hidden charges, ever.
What payment methods do you accept?
We offer several secure and convenient
payment options:
- M-Pesa (Paybill and STK Push)
- Visa / Mastercard
All transactions are processed safely, and
your payment details are never stored without your consent.
What if something goes wrong with my
order?
We do our best to make every order perfect
— but in the rare case something is missing, damaged, or not up to standard,
we’ve got your back.
- Reach out to us within 24 hours of delivery.
- We’ll investigate and offer you a refund, replacement, or credit towards your
next order.
Your satisfaction is a priority, and we take feedback seriously.
Can I return or exchange products?
Yes — especially if there’s a quality
issue. We don’t take back perishables for food safety reasons, but we’ll always
make it right. For packaged items, unopened returns can be arranged.
For best service, always inspect your order upon delivery and contact us
immediately if you spot a problem.
Can I schedule my delivery for a
specific time?
Yes, you can! We offer flexible delivery
windows.
If you want to schedule your order for a certain time (e.g., after work or
early morning), just:
- Leave a note at checkout, or
- Contact our support team on WhatsApp 0743222999 or email on help@springonthego.co.ke
right after placing your order.
We’ll do our best to accommodate your preferred delivery window.
Do you have a mobile app?
Not yet — but it’s on the way! In the
meantime, our website is fully optimized for mobile so you can shop easily from
your phone or tablet. Add us to your home screen for a near-app experience!
Can I save my favourite items or
create a recurring order?
This feature is in the works! Soon, you’ll
be able to set up repeat deliveries for your weekly staples. Until then, you
can create an account and easily reorder from your previous purchases in just a
few clicks.
How can I reach Spring on the Go for
help?
We’re always here to support you.
📱 WhatsApp: 0743222999
📧 Email: help@springonthego.co.ke
Our team is friendly, fast, and ready to help you with anything — from tracking
your order to choosing the perfect add-on snack.