Thank you for choosing Spring on the Go! We strive to make your shopping experience seamless and enjoyable. Here’s what you need to know:

DELIVERY

We offer same-day delivery for all orders placed before 9 PM. Orders received after this time will be delivered the following day.

Please note that some products are freshly made or specially prepared upon order. These may slightly delay delivery, but we assure you it’s worth the wait. Check the product description for any such notices, we will also notify you directly if there’s any unexpected delay.

Your feedback means the world to us. Whether you have suggestions, compliments, or concerns, please let us know — your input helps us grow and serve you better!

OVERVIEW

This website is operated by Spring on the Go. Throughout the site, the terms “we”, “us”, and “our” refer to Spring on the Go. By using our website or purchasing from us, you agree to be bound by and agree to comply with the following terms and conditions (“Terms of Service”, “Terms”), including the Privacy Policy and any additional terms and policies referenced here or available by hyperlink.

These Terms apply to all users of our website and services, including browsers, customers, merchants, and content contributors. If you do not agree to these terms, please do not use our website or services.

We reserve the right to update or change any part of these Terms from time to time by posting updates on our website. It’s your responsibility to check this page periodically or every time you wish to use our website. Continued use of the site following any changes means you accept those updates.

RETURNS, REFUNDS & EXCHANGES

We aim to deliver the best quality products. If you are not satisfied with your purchase, you may request a refund or exchange within 48 hours of receiving your order. Please provide details and, if possible, a photo of the product’s condition upon delivery.

PROMOTIONS, DISCOUNTS & COUPONS

We love offering special deals to our customers through promotions, discounts, and coupon codes. However, please note:

• Each coupon is valid for single-use per customer.
• Creating multiple accounts to reuse a coupon is strictly prohibited.
• We reserve the right to cancel orders or refuse service if we suspect coupon misuse.

ONLINE STORE TERMS

By using our site, you confirm that you are of legal age which is 18 years of age or have given consent for any minor dependents or any user below the age of 18 to use the site.

You agree not to use our products for any illegal or unauthorized purpose, and not to violate any laws in your jurisdiction while using our services.

Any breach of these terms may result in immediate termination of our services to you.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

By using our website, you consent that we use the information you provide to process your order. If we do not have enough information about you, we will not be able to process your order. You agree that your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card details are always encrypted during transmission.

You agree not to duplicate, sell, or exploit any part of the Service or access without our express written permission.

PRODUCTS AND SERVICES

Certain products may be available exclusively online and may have limited quantities. We reserve the right to limit sales to any individual, region, or jurisdiction.

Product descriptions and prices are subject to change at any time without notice.

BILLING AND ACCOUNT INFORMATION

We may refuse any order you place with us. At our discretion, we may limit or cancel quantities purchased per person, per household, or per order.

You agree to provide accurate and complete account details for all purchases and to promptly update your information for seamless transactions.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for examining or evaluating their content and will not be liable for any harm or damage related to third-party transactions.

You agree to review the policies of any third-party site before engaging in any transaction.

CONTACT US

For any questions about these terms, please reach out to us at:

Email: help@springonthego.co.ke

Phone: 0743 222 999

Thank you for shopping with Spring on the Go — we are excited to be part of your journey!